Privacy Policy

This Privacy Policy explains what we collect, why we collect it, and how we keep it safe when you use our petrol delivery service in Dubai.
By using our website or contacting us for a delivery, you agree to the practices described in this policy. We’ve tried to write this in plain language, without the usual legal clutter, so you actually understand what’s happening with your information.

1. Who We Are

Fuel Delivery (operating at fueldelivery.ae) is a Dubai-based petrol delivery service. When this policy refers to “we,” “us,” or “our,” it means Fuel Delivery. When it refers to “you,” it means anyone who visits our website, places an order, or contacts us through any channel.

2. What We Actually Collect From You

We only collect what we need to get petrol to you safely and efficiently.

• Information you give us directly: your name, phone number, delivery address or live location, vehicle details (where relevant), payment information, and any messages you send us via WhatsApp, phone, or our contact form.

• Information collected automatically: your IP address and browser type, pages you view and how long you spend on them, general city-level location data, and basic device information.

We don’t collect sensitive personal data such as religious beliefs, health records, or biometric information as we have no reason to ask for any of it.
We use this information to confirm your order and dispatch a driver to your exact location, contact you about delays or confirmations, process payment, respond to your questions, improve our website, and meet legal requirements where applicable. We don’t collect your data to sell it, rent it, or use it for anything you haven’t agreed to.

3. How We Use Your Location

Because we are a delivery service, your location is the most important piece of information we need from you. When you share your location with us, whether through a phone call, WhatsApp, or our website, we use it strictly to:

• Dispatch the nearest available driver to you
• Estimate accurate arrival times
• Confirm the correct delivery address before fuel is dispensed

We do not track your location after your delivery is complete, and we do not store historical location data beyond what is needed for order records and customer support.

4. Who Else Sees Your Information

We’re not in the business of sharing your data unnecessarily. That said, to operate, we may share limited information with:

• Our delivery drivers need your location and contact number to complete your order
• Payment processors, if you pay online or via card, to securely process the transaction
• Government or regulatory authorities, only if legally required to do so
• Service providers who help us run our website or customer support systems, under confidentiality obligations

We never sell your personal data to third parties, and we don’t share it with advertisers.
We also don’t hold onto your information longer than necessary. Order and delivery records are kept only as long as needed for accounting, dispute resolution, or service quality and support messages, only until your query is resolved. Once it’s no longer needed, we securely delete or anonymise it.

5. How We Keep It Safe

We take reasonable technical and organisational steps to keep your information secure, including:

• Restricting access to customer data to employees who genuinely need it to do their job
• Using secure connections for any data transmitted through our website
• Working with payment partners who maintain their own strict security standards
• Regularly reviewing our internal processes to reduce risk

6. Your Rights

Under the UAE’s data protection law, you have the right to:

• Access the personal data we hold about you
• Correct any information that is inaccurate or outdated
• Request deletion of your data, where there’s no legal reason for us to keep it
• Object to certain uses of your data, such as marketing communication
• Withdraw consent at any time, where consent was the basis for processing your data

If you’d like to exercise any of these rights, simply reach out to us using the contact details at the end of this policy. We’ll respond as quickly as we reasonably can.

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